Terms of service
TERMS OF SERVICE
OVERVIEW
Welcome to OhPure Pets. The terms “we”, “us” and “our” refer to OhPure Pets. OhPure Pets operates this store and website, including all related information, content, features, tools, products and services in order to provide you, the customer, with a curated shopping experience (the “Services”). OhPure Pets is powered by Shopify, which enables us to provide the Services to you.
The below terms and conditions, together with any policies referenced herein (“Terms of Service” or “Terms”) describe your rights and responsibilities when you use the Services.
Please read these Terms carefully, as they include important information about your legal rights, including disclaimers and limitations of liability.
By visiting, interacting with, or using our Services, you agree to be bound by these Terms and our Privacy Policy. If you do not agree, you must not use our Services.
SECTION 1 – ACCESS AND ACCOUNT
You confirm that you are at least the age of majority in your country of residence.
You may be required to provide accurate information including email, billing, shipping, and payment details. You agree that all information provided is accurate and up to date.
You are responsible for maintaining the confidentiality of your account and all activity under it.
SECTION 2 – OUR PRODUCTS
We aim to display products as accurately as possible, but we do not guarantee colour or appearance will match your device display.
We do not guarantee that products will meet expectations beyond what is described.
Product availability and descriptions may change at any time without notice.
SECTION 3 – ORDERS
Placing an order means you are making an offer to purchase. We reserve the right to accept or reject any order at our discretion.
Your order is only confirmed once payment is processed and accepted.
We may cancel or refuse orders for any reason, including suspected fraud or supply issues.
Orders are subject to our Refund Policy.
SECTION 4 – PRICES AND PAYMENT
Prices may change without notice.
You agree to provide accurate payment and billing information.
We reserve the right to cancel orders if payment fails or is flagged as suspicious.
SECTION 5 – SHIPPING AND DELIVERY
We aim to deliver within estimated timeframes, but delays may occur.
We are not responsible for delays caused by shipping carriers, customs, or external events.
Once an order is handed to the carrier, responsibility for delivery passes to the carrier.
SECTION 6 – REFUNDS AND RETURNS
Returns are handled according to our Refund Policy.
SECTION 7 – INTELLECTUAL PROPERTY
All content on this site belongs to OhPure Pets or its licensors and may not be copied or reused without permission.
SECTION 8 – THIRD-PARTY SERVICES
We may use third-party services. We are not responsible for third-party content or services.
SECTION 9 – PRIVACY POLICY
Your personal information is handled according to our Privacy Policy.
SECTION 10 – PROHIBITED USE
You may not use our site for illegal activity, fraud, spam, hacking, or any harmful behaviour.
We reserve the right to restrict or terminate access if these rules are violated.
SECTION 11 – LIMITATION OF LIABILITY
We are not liable for indirect, incidental, or consequential damages arising from use of our services or products.
SECTION 12 – CHANGES TO TERMS
We may update these Terms at any time. Continued use of the site means acceptance of changes.
SECTION 13 – CONTACT INFORMATION
OhPure Pets
Email: ohpurepets@gmail.com
Business Address: Sittingbourne , United Kingdom